Overview

Lilaco Designs is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights under the Australian Privacy Act 1988 (Cth). By using our website or purchasing our products, you agree to the practices described in this policy.

Section 01

About Us

Lilaco Designs is an Australian business operated by Christal Giblett (ABN:80 215 280 413), based in Mackay, Queensland. We create and sell digital template kits and design resources for health and allied health practitioners in private practice.

This privacy policy applies to our website at www.lilacodesigns.com.au and to all products and services we provide. It has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Section 02

What personal information we collect

We collect personal information that is reasonably necessary to operate our business and provide our products and services. The types of information we may collect include:

Identity and contact information such as your name, email address, and business name. This is collected when you make a purchase, submit an enquiry, or sign up to our email list.

Transaction data including products purchased, order history, and payment confirmation. This is collected through our website checkout. Payment processing is handled entirely by our third-party payment provider — we do not store card details.

Communications including emails, enquiries, and support requests that you send to us directly via email or our contact form.

Technical and usage data such as your IP address, browser type, device information, and pages visited on our website. This is collected automatically through cookies and website analytics when you visit our site.

Marketing preferences including your email subscription status and communication preferences. This is collected when you sign up to our newsletter or opt in at the point of purchase.

We do not collect sensitive information such as health, financial, racial, or religious information about our customers. We do not collect information from children under 18.

Section 03

Why We Collect Personal Information

We collect personal information only for purposes that are directly related to our business functions. These include:

Processing and fulfilling your orders and delivering digital products
Communicating with you about your purchase, including order confirmations and support
Responding to your enquiries and customer service requests
Sending marketing communications where you have opted in (you can unsubscribe at any time)
Improving our website, products, and customer experience
Complying with our legal obligations under Australian law

Section 04

How We Use Your Information

We use your personal information only for the purposes for which it was collected or for related purposes that you would reasonably expect. We will not use your personal information in ways that are inconsistent with those purposes without your consent.

Marketing communications

If you have opted in to receive marketing emails, we may send you updates about new products, promotions, and resources. Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us directly.

We will never

Sell, rent, loan, or trade your personal information to any third party
Use your information for purposes unrelated to our business without your consent
Send you unsolicited marketing if you have not opted in

Section 05

Who We Share Your Information With

We do not sell or share your personal information with third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business, strictly for the purposes described in this policy.

Squarespace hosts our website and powers our online store and analytics. They are based in the United States and process data in accordance with applicable data protection frameworks.

Our payment processor (Stripe or PayPal, depending on your checkout method) handles all payment transactions securely. We do not store or have access to your card details at any point — these are processed entirely by the payment provider.

Our email platform (such as Mailchimp) manages our mailing list and sends marketing communications to subscribers. You can unsubscribe at any time. This platform is based in the United States.

Canva is the platform through which we deliver our template kits. When you access your purchased templates, you will be doing so through Canva's platform, which is headquartered in Australia and operates globally.

We encourage you to review the privacy policies of each provider if you have specific concerns about how they handle data.

Legal disclosure

We may also disclose your personal information where required or permitted by law, including in response to a court order, legal process, or to protect the rights, property, or safety of Lilaco Designs, our customers, or others.

Section 06

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Using secure, encrypted platforms for our website (SSL/HTTPS)
Using reputable third-party providers with their own security measures
Limiting access to personal information to those who need it to operate our business
Not storing payment card details — all payments are processed by our payment provider

Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and transaction records are generally retained for 7 years in accordance with Australian taxation requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Overseas storage

Some of the third-party platforms we use (including Squarespace and email marketing tools) store data on servers located overseas, primarily in the United States. By using our website and services, you consent to your information being stored and processed in accordance with those providers' privacy policies.

Section 07

Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how our site is being used.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They do not contain personal information that identifies you individually, but they may be used together with other information to do so.

How we use cookies

Essential cookies — required for the website to function correctly, including secure checkout. These cannot be disabled.
Analytics cookies — used to understand how visitors use our site (pages visited, time on site, referral source). We use this data to improve our website and product offerings.
Marketing cookies — only used if you have opted in to marketing communications.

Managing cookies

You can modify your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website, including the checkout process. For information about the cookies used by Squarespace, visit support.squarespace.com.

Section 08

Squarespace & Third-Party Platforms

This website is hosted by Squarespace Inc. Squarespace collects certain data automatically when you visit our website, including information about your browser, device, network, IP address, and pages viewed. Squarespace uses this data to operate and improve its platform and services, and analyses it in de-identified form.

For full details on how Squarespace handles data, please refer to the Squarespace Privacy Policy.

This website uses analytics tools provided through Squarespace to collect data about how visitors use our site. This includes information such as clicks, pages visited, scrolling behaviour, internal link activity, and timestamps. This information is used only to improve our website and understand visitor behaviour, and is shared with Squarespace in de-identified form.

Section 09

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate, incomplete, or out of date
Request deletion of your personal information, subject to our legal obligations to retain certain records
Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
Complain if you believe your privacy has been mishandled

How to exercise your rights

To access, correct, or request deletion of your personal information, or to make a privacy complaint, please contact us using the details in Section 13. We will respond within a reasonable timeframe and no later than 30 days.

Complaints to the OAIC

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

Section 10

External Links

Our website may contain links to external websites, including social media platforms, third-party tools, and resources. These websites are not operated by Lilaco Designs and have their own privacy policies. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any website you visit.

Section 11

Children's Privacy

Our website and products are intended for adults and business users only. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

Section 12

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. For significant changes, we will notify customers by email where reasonably practicable. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Section 13

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:

Lilaco Designs

Operated by Christal Giblett

ABN: 80 215 280 413

Email: hello@lilacodesigns.com.au

Location: Mackay, Queensland 4740, Australia

Website: www.lilacodesigns.com.au

We aim to respond to all privacy enquiries within 5 business days.